Terms and Conditions
Terms and Conditions
1. Introduction Welcome to 3rvie.com (the “Website”). This Website is operated by 3RV Import-Export USA LLC (“3RVie”, “we”, “us”, or “our”). By accessing or using this Website, purchasing products, or using any related services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use the Website. These Terms are governed by the laws of the United States and the State of Florida, without regard to conflict of law provisions. 2. Use of the Website The Website is intended for individuals and businesses located in the United States. By using the Website, you represent that you are at least 18 years old and have the legal capacity to enter into binding agreements. You agree to use the Website for lawful purposes only. Unauthorized use may result in suspension or termination of access and potential legal action. 3. Products and Services The Website offers equipment, machinery, consumables, software-enabled products, and related services, subject to availability. Prices, descriptions, specifications, and availability may change without notice. While we strive for accuracy, we do not guarantee that all product information is error-free or current. 4. Payment and Billing 4.1 General Payment Terms All payments are processed in U.S. Dollars (USD). You agree to provide accurate billing and payment information. We reserve the right to cancel or refuse orders in cases of suspected fraud, pricing errors, or unauthorized activity. 4.2 Manual Payments via Zelle (USA) Zelle® may be offered as a manual payment option for customers located in the United States. By selecting Zelle as a payment method, you acknowledge and agree that: Zelle is a manual payment method and payments are not automatically confirmed. Orders are not processed, reserved, or shipped until payment has been received and manually verified by 3RV Import-Export USA LLC. Customers must include the order number in the Zelle payment memo to ensure proper identification. Zelle payments are generally non-reversible once sent. 3RVie is not responsible for payments sent to an incorrect email address, phone number, or recipient due to customer error. Payment verification may occur during regular business hours only. 5. Equipment, Software, Platform & Consumables Use Certain equipment sold by 3RV Import-Export USA LLC operates in conjunction with proprietary software, authorized consumables, QR-based activation systems, and/or a centralized online platform. The Customer acknowledges and agrees that: Certain functionalities, including cutting operations, may require QR-activated consumables or an active platform connection or subscription. Only consumables provided or authorized by 3RVie may be used to enable such functionalities. Where applicable, equipment sold with “Unlimited Cuts” or similar features requires payment of an annual platform and maintenance fee. Failure to maintain required subscriptions, platform access, or use authorized consumables may result in limited functionality or suspension of software-based services. Suspension or limitation of software-based services does not constitute a defect, malfunction, or failure of the physical equipment. Ownership of the equipment does not grant ownership or rights over the software, platform, activation systems, or related intellectual property. 6. Shipping and Returns Shipping terms, rates, and estimated delivery times are outlined separately on the Website. Orders are shipped only after payment confirmation. Returns, exchanges, and eligibility are subject to our Return Policy. Certain items, including software-enabled services, subscriptions, digital access, or activated consumables, may be non-refundable. 7. Intellectual Property All content on the Website, including text, images, logos, software, platforms, activation systems, and documentation, is the property of 3RV Import-Export USA LLC or its licensors and is protected by U.S. and international intellectual property laws. No content may be copied, reproduced, or distributed without prior written authorization. 8. Limitation of Liability To the fullest extent permitted by law, 3RV Import-Export USA LLC shall not be liable for any damages arising from: Use or inability to use the Website Use of equipment subject to software, platform, or consumable requirements Suspension of software-based services due to non-payment or misuse 9. Indemnification You agree to indemnify and hold harmless 3RV Import-Export USA LLC from any claims, damages, losses, or expenses arising from misuse of products, violation of these Terms, or unauthorized use of software or consumables. 10. Privacy Policy Your use of the Website is also governed by our Privacy Policy, which forms an integral part of these Terms. 11. Changes to Terms We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the Website constitutes acceptance of the revised Terms. 12. Governing Law & Jurisdiction These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida. 13. Contact Information If you have any questions or concerns regarding these Terms, please contact us at: 3RV Import-Export USA LLC 601 N Federal Hwy, Suite 301-VO 0049 Hallandale Beach, FL 33009 Email: info@3rvie.com Phone: 786-375-7657 (Text messages & WhatsApp only)
Privacy Policy
1. Introduction 3RV Import-Export USA LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit 3rvie.com (the “Website”) or purchase products or services from us. By accessing or using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the Website. This Privacy Policy is governed by applicable U.S. federal laws, including the Federal Trade Commission (FTC) Act and the Children’s Online Privacy Protection Act (COPPA), as well as Florida state laws, including the Florida Information Protection Act (FIPA). 2. Information We Collect We collect the following categories of information: A. Personal Information Personal information may include, but is not limited to: Full name Email address Phone number Billing and shipping addresses Payment-related information (processed via third-party providers) Business information provided for invoicing, resale certificates, or contractual purposes Any other information you voluntarily provide through forms, purchases, or communications Note: We do not store full credit card numbers or banking credentials. B. Non-Personal & Technical Information We may collect non-personal and technical information, including: Browser type and version Device information (IP address, operating system) Cookies and usage data Pages visited, time spent on pages, and navigation behavior In addition, for software-enabled equipment, we may collect service-related and technical data, such as: Software activation status QR code usage and validation Platform connectivity status Subscription or service status System logs, diagnostics, and performance data This information does not include personal content and is collected solely to support legitimate technical, operational, and service-related functions. 3. How We Use Your Information We use the information collected for the following purposes: Transaction Processing: To process orders, payments, shipping, and invoicing Customer Support: To respond to inquiries, provide assistance, and resolve issues Platform & Service Management: To manage software access, platform connectivity, subscriptions, updates, diagnostics, and service communications Marketing Communications: To send newsletters, updates, or promotional materials (you may opt out at any time) Website Improvement: To improve Website functionality, content, and user experience Legal & Compliance: To comply with applicable laws, regulations, and lawful requests 4. How We Share Your Information We do not sell, rent, or trade your personal information. We may share information only in the following circumstances: Service Providers: With trusted third-party vendors (payment processors, shipping companies, hosting providers, analytics services) strictly as necessary to operate our business Technology & Platform Providers: Limited technical or operational data may be shared to maintain software, platforms, subscriptions, or system integrity Legal Obligations: When required by law, court order, subpoena, or governmental request Business Transactions: In the event of a merger, acquisition, or sale of assets, where data may be transferred as part of the transaction 5. Security of Your Information We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Operational and service-related data collected through software-enabled equipment is protected using appropriate security measures. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. 6. Data Retention We retain personal and operational information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, contractual, and security obligations. Requests for data deletion will be honored where legally permissible. Certain records may be retained where required by law or legitimate business needs. 7. Your Rights As a U.S. and Florida resident, you have the right to: Access: Request access to the personal information we hold about you Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of personal information, subject to legal and contractual limitations Opt-Out of Marketing: Unsubscribe from promotional emails at any time Certain transactional, contractual, or operational records may not be eligible for deletion where retention is legally required. Requests may be submitted to info@3rvie.com . 8. Cookies and Tracking Technologies We use cookies and similar technologies to enhance Website functionality, analyze usage, and personalize content. You may disable cookies through your browser settings. Please note that disabling cookies may limit certain Website features. 9. Children’s Privacy Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with COPPA. If such data is identified, we will delete it promptly. 10. Third-Party Links The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage users to review the privacy policies of any third-party sites visited. 11. Changes to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with an updated revision date. Continued use of the Website constitutes acceptance of the revised policy. 12. Software & Platform Data Disclaimer Use of software-enabled equipment may generate operational, diagnostic, or usage-related data necessary to ensure platform functionality, service delivery, system integrity, and compliance with contractual terms. Such data does not include personal user content and is used solely for legitimate business and technical purposes. 13. Contact Us If you have questions or requests regarding this Privacy Policy, please contact us: 3RV Import-Export USA LLC 601 N Federal Hwy, Suite 301-VO 0049 Hallandale Beach, FL 33009 Email: info@3rvie.com Phone: 786-375-7657 (Text messages & WhatsApp only)
Return Policy
At 3RV Import-Export USA LLC (“3RVie,” “we,” “us,” or “our”), we strive to ensure customer satisfaction. This Return & Refund Policy is designed in compliance with applicable U.S. federal and Florida state laws to ensure transparency and fairness. 1. Return Eligibility To be eligible for a return, all of the following conditions must be met: The item must be returned within 30 days of the delivery date. The item must be unused, unactivated, and in its original condition and packaging, including all tags, labels, accessories, and documentation. Proof of purchase (receipt, invoice, or order confirmation) must be provided. Returns will not be accepted for items that have been activated, registered, configured, or used with software, QR codes, consumables, or platform services. 2. How to Initiate a Return To initiate a return: Contact Customer Support Email info@3rvie.com or text 786-375-7657 within 30 days of delivery, stating the reason for the return and providing proof of purchase. Return Authorization (RMA) An RMA number and return instructions will be issued. Returns without an RMA will not be accepted. Return Shipment Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item). We recommend a traceable shipping method. 3. Refunds All returned items are subject to inspection. Full Refund: Issued if the item is defective, damaged upon arrival, or not as described. Partial Refund or Denial: May apply if the item is returned for reasons other than defect, or if original shipping costs, handling, or restocking fees apply. Refunds are processed within 7–10 business days after inspection and will be issued to the original payment method. Refund timing may vary depending on your financial institution. 4. Non-Refundable & Non-Returnable Items The following items are non-returnable and non-refundable, except where required by law: Software-enabled equipment that has been activated, registered, or connected to a platform Consumables, including QR-activated or partially used materials Subscription fees, platform fees, maintenance fees, or “Unlimited Cuts” fees Custom-made or personalized items Items marked as Final Sale Digital services, software access, or platform connectivity Gift cards Health and personal care products 5. Exchanges Exchanges follow the same eligibility and authorization process as returns and are subject to product availability. If an exchange item is unavailable, a refund may be issued at our discretion, subject to this policy. 6. Damaged or Defective Items If an item arrives damaged or defective, you must notify us within 7 days of delivery. Supporting documentation (photos or videos) may be required. Approved claims will be resolved with a replacement or refund at no additional cost. 7. Order Cancellations Orders may be cancelled only if they have not yet shipped or been activated. Once shipped, activated, or registered, the standard return policy applies. 8. Payment Method Limitations Payments made via manual or irreversible methods, including Zelle, are non-reversible. Approved refunds, where applicable, will be issued via an alternative method at our discretion. 9. Return Shipping Address All authorized returns must be sent to: 3RV Import-Export USA LLC 601 N Federal Hwy, Suite 301-VO 0049 Hallandale Beach, FL 33009 Phone: 786-375-7657 10. Contact Information For questions regarding returns or refunds, please contact us: Email: info@3rvie.com Phone: 786-375-7657 (Text messages & WhatsApp only)7